Returns & Exchanges

At SEATOPIA, we stand behind the premium quality of our sustainably sourced seafood and offer a 100% freshness guarantee. Due to the perishable nature of our products, we offer replacements or store credit for any items that do not arrive in peak condition.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your seafood for quality and ensure it is still at a food-safe temperature.

• 2.
  Document Issues

  If there are any concerns regarding quality or damage, take clear photos of the product and the shipping label within 4 hours of delivery.

• 3.
  Contact Support

  Email our concierge team at [email protected] with your order number and the photos to initiate a claim.

• 4.
  Resolution

  Our team will review your request within 24 hours and issue a replacement shipment or store credit for any verified quality issues.