Frequently Asked Questions

Everything you need to know about our ocean-to-table delivery.

How is the seafood packaged for shipping?

All SEATOPIA products are flash-frozen at the source and shipped in compostable, insulated coolers with dry ice to ensure they remain frozen throughout transit.

Where does your seafood come from?

We source exclusively from sustainable, certified aquaculture farms and artisanal fisheries that prioritize ocean health and avoid the use of antibiotics or growth hormones.

Can I track my delivery in real-time?

Yes, once your order is dispatched, you will receive an email with a tracking link to monitor your shipment's journey from our facility to your doorstep.

What is your return policy for perishable goods?

Due to the nature of frozen seafood, we cannot accept returns. However, if your order arrives damaged or thawed, please contact our support team within 24 hours for a full refund or replacement.

Do you offer subscription boxes?

Yes, our 'Ocean Harvest' subscription allows you to receive a curated selection of seasonal seafood monthly or bi-monthly at a discounted rate.

How should I defrost my SEATOPIA seafood?

For the best quality, we recommend thawing your seafood in the refrigerator for 12-24 hours. For faster thawing, place the vacuum-sealed pack in cold water for 30-60 minutes.